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Set up your practice profile

The details you enter for your practice are what patients and other practices see on a referral: your name, phone, website, address, and logo. Here is where each one is set, and where your own name and credentials come from.

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Where the practice profile lives

Practice details are edited by the Primary Admin or an Admin. Other roles do not see the page.

  1. At the bottom of the left sidebar, select your name to open the account menu.
  2. Select Settings.
  3. In the settings sidebar, under Practice, select General.

On a phone, open the menu at the top left, select Settings, and then select General under Practice. Either way you land on the Practice page, with Practice Details at the top.

Name, phone, website, and address

The Practice Details card holds the practice as other people see it. Practice name is how your practice appears in search results and on every referral you send or receive. Practice Phone and Website appear on the referral page a patient opens, so a patient who was referred to you can call or look you up without asking anyone. The Practice Address is the point your own provider searches measure distance from.

  1. In Practice Details, fill in Practice name.
  2. Fill in Practice Phone. It must be a U.S. number.
  3. Fill in Website.
  4. Under Practice Address, start typing in Street address and select the matching suggestion. City, State, and ZIP code fill in from it, and you can correct any of them.
  5. Select Save changes.
The Practice page with the Practice Details card at the top, described as the name, phone, website, and address visible on your profile. Practice name, Practice Phone, and Website are filled in, each with a line saying where it appears, and Practice Address follows with Street address and Suite, floor on one row and City, State, and ZIP code on the next.
The `Practice Details` card at the top of the page.

While the phone or website is empty, Overview can show the Primary Admin and Admins a note asking for it, with a link to this page. Filling in what is missing, or dismissing the note, clears it. While your practice is still on Get started, its Practice details step asks instead.

Your practice's specialties

The Practice Specialties card lists the services your practice offers. Other practices find you by them when they refer for a specialty, and your public referral form offers them. Select each specialty your practice offers, clear any it does not, and select Save specialties. A practice keeps at least one. When a provider on your team sets or changes their specialty, Syncroly adds it here too.

Your own name, title, and credentials

The practice page holds the practice. Your own name, the Dr. in front of it, and your credentials come from your personal profile, and every member of the practice sets their own.

  1. In the settings sidebar, under Account, select Profile & Security.
  2. In Personal Info, check First name and Last name.
  3. In Title prefix, choose Dr., Prof., or leave it blank.
  4. In Credentials, select up to four from the list for your field.
  5. Select Save changes.
The Personal Info card on Profile & Security. First name and Last name are filled in, Title prefix is set to Dr., and a Credentials picker of eight dental qualifications has DDS ticked and shows it as a removable pill above the list, with a count reading 1/4 selected. Below them the sign-in Email is read-only and marked Verified, with a line saying to contact support to change it, then Phone and a Save changes button.
The `Personal Info` card on `Profile & Security`.

Where your name shows decides how much of this appears. A patient sees the prefix, your name, and your credentials on their referral page and in the email addressed to them. Colleagues in the app see the prefix and your name: in the recipient picker, on referral cards, and in messages. Credentials appears only for a clinician; a coordinator or an administrator without a clinician profile does not see it.

Your sign-in email is shown on the same card but cannot be edited here. Contact support to change it.

Below Personal Info, the Availability card carries Accepting new referrals. Switching it off marks you Not accepting referrals in the recipient picker other practices use, and you cannot be chosen while it is off. Your practice can still be added, and referrals already sent to you are unaffected.

The rest of the practice page

The other cards on the Practice page:

Contact Requests is a switch. While it reads Enabled, a patient who receives a referral to your practice sees an option to ask your practice to contact them. Switch it off and the option disappears; the patient can still share the referral with you.

Inbox Visibility decides whether the practitioners on your team see every referral the practice receives or only the ones addressed or assigned to them. Inbox visibility: who on your team sees what walks through the choice.

If your practice accepted a Business Associate Agreement during setup, a card names who accepted it and on what date, with a link to the agreement text.

Your data holds the practice export, which Audit log and data export covers.

One practice detail is set elsewhere. The person another practice reaches when it contacts yours about a referral is the Primary Contact, marked on the Team Members page under Practice. Set as Primary on a teammate's row moves it; Add your team and choose roles covers the page.

The Team Members page of a two-person practice, on its Team Members tab. The row for the owner carries a Primary Contact badge, an Owner badge, and an Edit Profile button; the row below it offers Set as Primary beside a Coordinator badge and an Actions menu. Below the members, the Front Desk card shows its shared sign-in address and the start of its team.
The `Primary Contact` badge, and the control that moves it.