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Send your practice's referral alerts to a shared inbox

Owners and administrators can now add a practice email: a shared inbox, such as info@ or frontdesk@, that also gets your practice's referral alerts. If your practice uses Front desk, you're already set, since its sign-in address is your practice email.

Team members' own alerts don't change. It covers every referral your practice receives, including ones addressed to one of your clinicians. To set it up:

  1. In settings, under Practice, open General and find Practice Email.
  2. Enter the shared address and select Send Confirmation.
  3. In that inbox, open the email from Syncroly, select Confirm Practice Email, then Confirm on the page it opens. Alerts start once it is confirmed.

To choose which alerts it gets, open Notifications in settings and use the Practice column beside Referrals you receive. New practices can add one when they sign up, on the Practice details step.